Microsoft Dynamics CRM

Microsoft Dynamics CRM is the ideal tool for increasing sales success and customer service quality. The Sales module allows you to view and manage the actions of your sales forces, assign potential customers, qualifying and associating them, even automatically, to a given salesperson.

Microsoft Dynamics CRM is accessible from Microsoft Outlook and the Web, is simple to use, customise and maintain; CRM software is also integrated with other programmes and is scalable, so that it can grow coherently with your company’s business.

Benefits:

• Increase sales success
     Shorten the sales cycle and increase the percentage of closed deals by:
         • managing potential customers
         • automating sales processes
         • creating estimates and managing orders
• Provide customers with efficient service
     Shared basic information and automated management of support request queues
• Make quick, knowledgeable decisions
     Detailed reports and a complete overview of sales and support allow users to easily identify opportunities, trends and problem areas based on which decisions can be taken.
• Work from Outlook or the Web
     Access to all online or offline sales functions through Microsoft Outlook or online through a Web browser
• Information sharing
     Completely integrated with the Sales and Customer Service functions, allows for the viewing, updating and sharing of information with other departments in the company.
• Easy to use
     Designed for easy use, ensuring the sales team will act promptly.
• Simple customisation and scalability
     Configure the user interface and workflow processes, adapt the solution to your business, allow it to grow to satisfy the needs and changes of your expanding company
• Complete integration
     Microsoft Dynamics CRM is integrated with Microsoft Office, Microsoft Dynamics NAV and AX, as well as with third party applications

Specifications:

     Sales
         • Microsoft Outlook Client
         • Complete customer overview
         • Information sharing
         • Management of potential customers and negotiations
         • Management of sales processes
         • Product catalogue
         • Order management
         • Sales quotas
         • Reports
         • Sales documentation
         • Management of territories
         • Monitoring the competition
         • Correspondence
• Customer Service
         • Call management
         • Complete customer visibility
         • Queues and assignments
         • Databases for resolving cases
         • Service contracts
         • Automated replies
         • email management
• Integration
         • Sales and Customer Service
         • Microsoft Outlook Client
         • Microsoft Office
         • Microsoft Business Solutions
         • Third party applications and Web services

Microsoft Dynamics CRM is built on the Microsoft .NET Framework platform, providing business value tools through simple integration with third party applications and Web services.